Covid-19 Update

Our update as of 1st June 2020

Following Government guidelines, in line with the lifting of certain lock down restrictions we are able to change some of our current guidelines and practices, this is as 02 June 2020.

If you are feeling unwell, or have symptoms of Covid 19 and feel you may pose a risk by attending a funeral, we would advise you to follow the NHS and Government guidelines and stick to the "Stay at Home" guidelines.

We would like to provide reassurance that our commitment to caring for bereaved people and their loved ones will remain steadfast throughout this period of uncertainty and disruption.

In our efforts to protect families and everyone involved in arranging funerals, we are considering a range of infection control options in line with the latest advice given by Public Health England.

We are also working with partners, such as local crematoria and burial grounds and our trade association SAIF, to ensure we comply with their coronavirus procedures.

The below bullet points are now in action:

  • Funeral arrangements
    • Up on first contact we will ask if you would like to make funeral arrangements over the phone or face to face in our offices.
    • We have installed Perspex desk screens (similar to supermarkets) to adhere to the social distancing guidelines and these will be present in our offices.
    • If you do choose to make arrangements in our offices, this can only two members of the same family from the same household.
  • Forms and documents can be issued and signed digitally if you are unable to do not wish to come in to our offices.
  • We are still happy to receive documents, clothing and payments face to face, using our screens.
  • Viewing in chapel of rest.
    • If your loved one has passed away with Covid 19 present we are unable to wash, dress or prepare the deceased. However viewing at a hospital mortuary maybe permitted at the discretion of the hospital.
    • Viewings for deceased who do not have Covid 19 will still be possible as normal, however it will be limited to two people at a time, by appointment.
  • We shall continue to no longer open offices on Saturdays, and our opening hours of certain branches will still remain amended (Halesowen and Penn).
  • If your loved one has passed away at home, please contact us and let us know as usual.
    • Our staff will be wearing PPE, so please do not be alarmed.
    • This is to protect us, and you as the family and to adhere to the social distancing guidelines.
  • Services at places of worship have been cancelled, and we are unable to arrange as they are closed.
  • We will be happy to arrange a memorial or thanksgiving service at a church or another venue at a later date, when restrictions are lifted.
  • Crematoria are limiting the amount of people allowed in to each chapel, and restricted to close family only. This is the same for graveside burial services.

West Midlands authorities are now allowing 6 - 20 people (depending on venue, table below) to attend a cremation or burial service.

Webcasting is available at most crematoriums.

Crematorium Chapel


Rowley Regis Crematorium (Sandwell MBC)


Sandwell Valley Crematorium (Sandwell MBC)


Bushbury Crematorium (Wolverhampton CC)


Lodge Hill, Sutton, Yardley (Birmingham CC)


Woodlands and Robin Hood (Solihull MBC)


Stourbridge (Dudley MBC)


Gornal Wood (Dudley MBC)



  • Limousine transport has been cancelled and we are unable to provide transport to or from the funeral at this present time.
  • We are unable to conduct any ‘into church’ provision or ‘into house’ during this period.
  • The funeral director and staff will not remain in a chapel or other venue during the service. They will remain close by, outside, ready to assist you when required.
  • Pre- and post-funeral gatherings at a wake venue will have to be cancelled or not allowed.
  • Outside organisations will impose rules and restrictions – we will adapt our working practices to follow these.

Thank you for your understanding.