Covid-19 Update

Our update as of 13th Janaury 2021

If you are feeling unwell, or have symptoms of Covid 19 and feel you may pose a risk by attending a funeral, we would advise you to follow the NHS and Government guidelines and stick to the "Stay at Home" guidelines.

At all times, please remember "Hands, Face Space"

We would like to reasure people that we are preparing and dressing deceased who may or may not have passed away with Covid-19, we are following Goverment gudience and wearing the correct PPE.

We would like to provide reassurance that our commitment to caring for bereaved people and their loved ones will remain steadfast throughout this period of uncertainty and disruption.

In our efforts to protect families and everyone involved in arranging funerals, we are considering a range of infection control options in line with the latest advice given by Public Health England.

We are also working with partners, such as local crematoria and burial grounds and our trade association SAIF, to ensure we comply with their coronavirus procedures.

The below bullet points are now in action:

  • Funeral arrangements
    • As we are now in a lockdown, all funeral arrangments will be made over the phone or using a video call.
    • The only face to face contact we can have is for when clothing or documents are being dropped to us.
    • We have installed Perspex desk screens (similar to supermarkets) to adhere to the social distancing guidelines and these will be present in our offices.
    • If you do choose to make arrangements in our offices, this can only two members of the same family from the same household.
  • Forms and documents can be issued and signed digitally if you are unable to do not wish to come in to our offices.
  • We are still happy to receive documents, clothing and payments face to face, using our screens.
  • Viewing your loved one or a deceased in our premises is going ahead as usual, we are able to look after and prepare Covid positive deceased for viewing.
  • If your loved one has passed away at home, please contact us and let us know as usual.
    • Our staff will be wearing PPE, so please do not be alarmed.
    • This is to protect us, and you as the family and to adhere to the social distancing guidelines.
  • Crematoria are limiting the amount of people allowed in to each chapel, and restricted to close family only. This is the same for graveside burial services.
  • Chart below on numbers allowed to attend funeral services at crematoriums. Webcasting is available at most crematoriums.

Crematorium Chapel


Rowley Regis Crematorium (Sandwell MBC)


Sandwell Valley Crematorium (Sandwell MBC)


Bushbury Crematorium (Wolverhampton CC)


Lodge Hill, Sutton, Yardley (Birmingham CC)


Woodlands and Robin Hood (Solihull MBC)


Stourbridge (Dudley MBC)


Gornal Wood (Dudley MBC)


Telford Crematorium 30


  • It is now mandatory for face coverings to be worn at all cremation funeral services.
  • Outside organisations will impose rules and restrictions – we will adapt our working practices to follow these.

Thank you for your understanding.